FAQs

Please contact us at 318.636.7094 or info@mudbugshockey.com with all of your questions!

Items not allowed into the arena: 

  • WEAPONS: FIREARMS, KNIVES, LASER POINTERS, PEPPER SPRAY, MACE, BRASS KNUCKLES, FIREWORKS, FLARES, SMOKE BOMBS
  • ELECTRONICS: PROFESSIONAL CAMERAS, DRONES, GAMING CONSOLES, VIDEO RECORDERS
  • NOISEMAKERS: WHISTLES, AIR HORNS, DRUMS, BULLHORNS
  • SUBSTANCES: ILLEGAL DRUGS, MARIJUANA PRODUCTS, ALCOHOL NOT PURCHASED FROM INSIDE, AEROSOL CANS, FLAMMABLE/TOXIC ITEMS
  • BAGS AND CONTAINERS: LARGE BAGS/TOTES (CLEAR BAGS ONLY), BACKPACKS, LARGE PURSES, OUTSIDE FOOD AND BEVERAGES, CANS, BOTTLES, THERMOSES

ALL BAGS MUST BE CLEAR. EXCEPTIONS ARE LIMITED TO MEDICAL BAGS AND DIAPER BAGS. 

Click the link below for a picture of approved bags

CLEAR BAG TICKET INFO

Parking:

  • If you have never been to our arena, please use 2900 Pershing Blvd. to bring you to the correct gate (GATE ONE) to enter the correct parking grounds.
  • GENERAL PARKING: as soon as you enter Gate One any parking space that is before the barricade that says ‘Handicap and Season Ticket Holder Parking’ is available for you to choose from. All general parking is free but it is first come, first served.
  • HANDICAP PARKING: All handicap parking is located right in front of the arena and in front of the AG Building. 
  • SEASON TICKET HOLDER PARKING: Once you enter the parking lot, drive to the barricade and show your season ticket holder parking pass. Once through the check point keep driving past the arena and there will be a parking lot located to your right at the end of the street. 
  • VALET PARKING: for those who have purchased Club 34 passes, valet is included. Please have your parking pass ready and pull up to the front of the arena to the podium. 
  • Tailgating is encouraged, however overnight parking is prohibited. 

PARKING MAP

BUILDING INFO: DOORS OPEN AT 6PM

  • TICKET ENTRY: Please have your tickets ready when you get in line to make entry go quicker. If you need a ticket, please proceed to the box office or scan a QR code located on the building outside. Tickets must be scanned before you enter the building. General admission doors are located to the left of the box office. Season ticket holder doors are located to the right of the box office. 

TICKET INSTRUCTIONS

  • SECURITY: Once inside the building, you will be wanded by security and bags will be searched. If you have any of the items in your bag from the list above you will be asked to take it back to your car or it will be confiscated. 
  • FINDING YOUR SEATS: After being checked through security please enter the arena and find the section your tickets are located in. Directions to sections will be located on the ceiling to help direct you if you are lost. If you can’t find your section please ask an usher in a red vest. 

SEAT MAP

  • CONCESSIONS: located in the East, West and North sections of the arena. 
  • BARS: located in East and West sections. Beer tubs and our Bottoms Up Bar is located in the front by our entrances.
  • SWAMP SHACK (merchandise store): located on the West side of the building by the Season Ticket Holder entrance. To purchase merchandise please go inside in the Swamp Shack. If you are looking to purchase rubber mudbugs or chuck-a-pucks please visit the counter outside the Swamp Shack.
  • PRE-GAME SKATES: the skate counter is located by the general admission doors. If you are skating before the game please make sure to show your game day ticket at the counter to get your skates. Pre-game skates are almost always from 5:15-6:15pm 
  • ICE LEVEL ACCESS: If you need to go down to the ice level you must have a suite ticket or an ice level pass or wristband. If you are not located in a suite you are only allowed down on ice level for Zamboni rides, tube rides, on ice games and off ice games (located at camera 3). You must have an ice level pass or a wristband. There is absolutely no through traffic in the Zamboni tunnel. This is not a shortcut. 
  • PUCK IN PLAY: Please stay seated while the puck is in play. This is for your safety. If you are struck with a puck please find your nearest usher so they can alert our medical staff. 
  • ADDITIONAL INFO: PLEASE DO NOT WALK BEHIND THE BANNERS LOCATED AT THE TOP OF OUR SECTIONS. DO NOT STAND ON OUR STADIUM SEATS, SEAT ARM RESTS OR OUR PLATINUM LEVEL SEATS TABLE TOPS.